There is plenty of talk about how social networks offer a great marketing opportunity. It's where the influencers hang out online, particularly the 14-25 much sought after ones. The challenge is how to engage, rather than alienate, this media savvy audience.
Now I'd love to claim that I had the answer. Sadly I don't. But I can make one or two observations.
The recent No Smoking Day campaign proudly announced it's Facebook campaign (No Smoking Day adds Facebook to direct campaign) in Revolution. I wonder what it's targets were. It's result is 116 members have joined it's Facebook page. Not what I would call a huge success.
Radio 1 DJ, Chris Moyles, on the other hand, has over 300,000 members to his Facebook page. So how come he is doing so well?
For a start, he has a National Radio show to promote it. He pushes Facebook heavily on the show (at least he did last time I listened) and he integrates it with the show by publishing extra value content to the page, usually stuff that doesn't work on the Radio. And as more users, particularly his audience, are using multiple media (ie. surfing while listening to the radio / watching TV), this is very effective (see recent Study: Kids Are Master Multitaskers On TV, Web, Mobile).
The point is that just because you have a Facebook page, it doesn't mean that you will generate any benefit. It has to be part of your marketing strategy and properly integrated into you other activity. AND you have to give your users what they want, not what you want them to have!
This is true for any "viral" activity. To create a word of mouth buzz, you have to do something that genuinely interests, excites or entertains your audience.